Frequently Asked Questions
Bringing a taste of the Netherlands to your doorstep since 1953.
Do you ship your Dutch groceries internationally?
Yes, we ship our authentic Dutch products worldwide. Shipping costs and delivery times vary depending on your location and the weight of your order.
How do you ensure the freshness of perishable items like cheese?
All perishable goods, including our premium Dutch cheeses, are vacuum-sealed and shipped in temperature-controlled packaging to ensure they arrive in perfect condition.
What is the shelf life of the Stroopwafels and Licorice?
Most of our cookies and candies have a shelf life of 6 to 12 months. We guarantee that all products shipped have a minimum of 3 months before their 'Best Before' date.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular Dutch payment methods like iDEAL.
Can I return a product if I am not satisfied?
For non-perishable items, we offer a 30-day return policy. Due to food safety regulations, we cannot accept returns on opened food products or perishable items unless they arrived damaged.
How can I track my order?
Once your order is dispatched from our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.